Tickets classified, routed, and answered before your team finishes coffee. Cost‑to‑serve drops by half; CSAT stays the same or better.
Refunds, status checks, account questions, password resets — the 70% of your queue that doesn't need a human. The remaining 30% gets to a human faster, with the agent's prep work already done.
Intent, sentiment, priority, language. Routed to the right queue with the right SLA. Tagged for analytics. No more rules engines.
Refunds within policy, shipping ETAs, account lookups, FAQ answers — closed without a human, with audit trail to the source doc.
When it does escalate, the human gets the conversation summary, the customer's history, and the three things the AI tried — already in the ticket.
A free 30‑minute audit. We map your tooling, identify the three highest‑ROI automations, and tell you which to build first.