The Automation Playbook.

What's in it

1. The audit framework. How to find the four hours a week your team is bleeding — questions to ask, things to measure.
2. Workflow vs agent vs automation. When you want a deterministic flow, when you want a reasoning loop, when the answer is just a webhook.
3. The eval before the build. The single most important slide we use on every engagement.
4. Model selection. A current cost/latency/accuracy table for the seven LLMs we use in production. Updated quarterly.
5. Human‑in‑the‑loop, designed. Confidence thresholds, approval queues, kill switches.
6. The seven pitfalls. Every one we've watched a client step on at least once.
7. Production checklist. 38 items. Hard‑won.